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Payments and Refunds

We accept payments using Stripe getaway or PayPal. We do not keep your credit card info on our web servers.

Only valid credit cards acceptable to us may be used and all refunds will be credited to the same card or, in our discretion, other methods. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other methods. If the card (or other methods) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or canceled automatically. Regarding "Your Account," you agree to keep all payment cards or other payment method information current and that we may submit charges for processing even if the card (or other methods) has expired or changed by the time we submit it. You must resolve any problem we encounter in order to proceed with your order. 

Returns and Exchanges

We accept returns and exchanges within 30 days from receiving date.

US, Canada, UK, Germany, France, Spain, Italy:

In specified countries, returns are free of charge. Plese send us your order number at email support@ucraftclimbing.com and we will provide you a shipping slip to send the item back to us. After you will provide the tracking number we will issue a full refund. 

All other countries:

In rest of the countries, the customer pays for return shipping. We will issue the refund after receiving and inspecting the product. To apply for the return, please, send us an email at support@ucraftclimbing.com with your order number and return reason. In return, we will send you our mailing address and you will need to send the item back to us, please note that the freight cost is paid by the customer. After receiving your item we will issue a full refund or send you an exchange item.