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Payments and Refunds

We accept payments using Stripe getaway. We do not keep your credit card info on our web servers.

Only valid credit cards acceptable to us may be used and all refunds will be credited to the same card or, in our discretion, other method. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. Regarding "Your Account," you agree to keep all payment cards or other payment method information current and that we may submit charges for processing even if the card (or other method) has expired or changed by the time we submit it. You must resolve any problem we encounter in order to proceed with your order. 

Returns and Exchanges

We accept returns and exchanges within 30 days from purchase date. In US, Canada, Germany, UK, France and Spain returns are free of charge. In rest of the countries, Customer pays for shipping. We will issue the refund after receiving and inspecting the product. To apply for return, please click here: https://ucraftclimbing.com/sales/guest/form/