Referral Program Terms

Effective 12 November 2026. Version 2026-11-12.

These terms apply to the Ucraft Climbing referral program for ambassadors who earn money commissions (“you”). Operator: Ucraft Climbing, Vasylivska 6, Kyiv, Ukraine 03110, operator of ucraftclimbing.com (“Ucraft”, “we”, “us”). Contact: use the Contact Us page on our website.

Participation

The program covers our US, International and Ukraine storefronts. You must be at least 18 and legally able to enter into this agreement, provide accurate account and payment information, and be able to receive PayPal payments in your country. We may decline participants in places where payments or the program are restricted by law. Participation begins when you accept these terms and Ucraft approves you. Clicking a referral link is not acceptance.

Ambassadors earn money commissions. They do not receive referral reward coupons or personal discounts under this program.

Referral links and attribution

Use your referral link. Where the visitor allows tracking, the first eligible referral click starts a 30-day attribution window. Further clicks do not extend it or replace the first referrer. A buyer is assigned to one ambassador when their first successfully saved order with valid attribution is placed. Assignment happens before payment; commission arises only after payment.

Once assigned, the buyer stays assigned for all later eligible paid orders across the three storefronts, without a time limit and without a new click. Later referral links, cookie expiry, cancellation or a refund do not remove the assignment. Attribution depends on our being able to lawfully recognise the buyer; after lawful deletion of identifying data, recognition cannot be guaranteed. Referral cookies do not transfer between different domains before assignment.

Buyer discount

A new customer who orders through your link gets 10% off their first order. The discount is checked across all three storefronts, does not combine with another coupon and is not available for multishipping checkout. A refund of a paid first order does not restore first-order discount eligibility.

Commission

The default rate is 10%, unless Ucraft confirms an individual rate for you. Commission is calculated on paid merchandise after discounts, excluding shipping and taxes. Example: $100 of merchandise reduced to $90 earns $9. The rate is fixed when each order is placed. Balances are calculated in USD; for other order currencies the exchange rate recorded for that order also applies to its refunds.

30-day hold

Each commission is held for 30 days after payment of the corresponding invoice. After the hold, it becomes available, subject to documented adjustments.

Refunds, corrections and clawback

Returned merchandise reduces the commission proportionately; a full merchandise refund reverses it in full. Refunds of shipping or tax alone do not change commission. Unpaid cancelled items earn nothing. We may correct duplicate or erroneous credits and reverse commissions linked to established fraud or invalid transactions. Corrections are recorded separately in your account. If an affected commission was already paid, your balance may become negative; future commissions first offset it and payouts may pause until it is cleared. We do not require direct repayment unless we have agreed it with you in writing.

Payouts

You may request a payout when your available balance is at least USD 25. Add a valid PayPal email address and submit the request in your account. We review requests and send approved payments manually through PayPal, normally within 14 days. Approval alone does not mean the money was sent; a payout is marked paid once the transfer is recorded. We may reject a request for incomplete or inconsistent details, a suspected breach or a pending review; you may correct the issue and request again. You are responsible for correct payment details, any PayPal, currency conversion or bank fees on your side, and your own taxes. Where withholding is legally required we may withhold and provide documentation.

Acceptable promotion

• Do not refer yourself or manipulate attribution, including by using another account or identity.
• Do not send spam or unsolicited messages contrary to law.
• Do not use misleading claims, fake reviews, impersonation or unauthorised promises about Ucraft products, prices or discounts.
• Do not force referral clicks, set cookies without the required permission or obtain customer data unlawfully.

Your endorsements must reflect your honest experience. Clearly disclose your commercial relationship with Ucraft next to each recommendation or link, before people engage with it, and follow the advertising rules that apply to you (for example FTC and ASA/CAP requirements), including in video and live content.

Suspension, termination and disputes

We may suspend participation or payouts while we reasonably investigate suspected fraud, a material breach, an attribution error or a payment problem. We may end participation for a substantiated material breach, legal necessity or closing the program, and we will explain the decision where the law permits. You may stop at any time by contacting us. Valid commissions already earned stay subject to the normal hold, adjustment and payout rules. After participation ends, no commission is earned on new orders. A final available balance below USD 25 is paid on request. To dispute an attribution, adjustment or payout decision, contact us with the details; we aim to answer within 30 days.

Changes

We may change these terms by emailing you at your account address and posting the new version here, normally at least 14 days before it takes effect. Changes do not reduce commission you have already earned. If a change needs your renewed acceptance we will ask for it before you can request a payout.

Governing law

The governing law and dispute forum are those stated in the Terms of use on ucraftclimbing.com. These terms do not exclude rights that applicable law does not allow us to exclude.